| Predictable Monthly Fee – No Surprise Bills! | ✔️ | ✔️ |
| Contract Term | Month-to-Month | Month-to-Month |
| Tech Support for covered devices (7:30am-5:00pm M-F, emergencies outside of those hours) | Unlimited Email & Phone | Unlimited Email & Phone |
| On site visits when necessary (local customers) | ✔️ | ✔️ |
| VPN Firewall Router Included | ✔️ | ✔️ |
| Wired and wireless (including Guest Wi-Fi) network management | ✔️ | ✔️ |
| Daily scanning of your external firewall for open ports (potential vulnerabilities) | ✔️ | ✔️ |
| Proactive monitoring of Internet connection(s), including troubleshooting and contacting provider | ✔️ | ✔️ |
| Failover Internet service configuration and monitoring | ✔️ | ✔️ |
| Seamless connectivity of multiple locations | ✔️ | ✔️ |
| Management of contracts for Internet, Phone, and TV services | ✔️ | ✔️ |
| Web Filtering | ✔️ LAN Only | ✔️ LAN & Roaming Laptops |
| User Management | | ✔️ |
| Desktop/Laptop Management | | ✔️ |
| Server Management | | ✔️ |
| Mobile Device Management | | ✔️ |
| Email Service Management (Office 365 or Google Apps, service charged separately) | | ✔️ |
| Server Backups – Local | | ✔️ |
| Server Backups – Cloud-based | | ✔️ |
| Windows security updates automatically applied and verified | | ✔️ |
| 3rd party security updates automatically applied and verified (Java, Adobe Flash, Adobe Reader, Chrome, etc.) | | ✔️ |
| Virus/malware/ransomware protection and remediation | | ✔️ |
| Remote monitoring of all of your equipment to make sure it is running properly | | ✔️ |
| Secure remote access to your computers for you and your employees (as desired) | | ✔️ |
| “Least privilege” security policies | | ✔️ |
| PCI/HIPAA/FINRA compliance policies | | ✔️ |
| Asset Management / Budgeting worksheets | | ✔️ |
| efaxing | | ✔️ |
| Domain Name/DNS Management & Monitoring | | ✔️ |
| WordPress website hosting, security updates & monitoring | | ✔️ |
| Unlimited Voice over IP telephone service (charged per “line” instead of per device) | Optional Add-On | Optional Add-On |
| “Cloud” hosted servers available in our Fort Wayne Data Center | Optional Add-On | Optional Add-On |
