Predictable Monthly Fee – No Surprise Bills! | ✔️ | ✔️ |
Contract Term | Month-to-Month | Month-to-Month |
Tech Support for covered devices (7:30am-5:00pm M-F, emergencies outside of those hours) | Unlimited Email & Phone | Unlimited Email & Phone |
On site visits when necessary (local customers) | ✔️ | ✔️ |
VPN Firewall Router Included | ✔️ | ✔️ |
Wired and wireless (including Guest Wi-Fi) network management | ✔️ | ✔️ |
Daily scanning of your external firewall for open ports (potential vulnerabilities) | ✔️ | ✔️ |
Proactive monitoring of Internet connection(s), including troubleshooting and contacting provider | ✔️ | ✔️ |
Failover Internet service configuration and monitoring | ✔️ | ✔️ |
Seamless connectivity of multiple locations | ✔️ | ✔️ |
Management of contracts for Internet, Phone, and TV services | ✔️ | ✔️ |
Web Filtering | ✔️ LAN Only | ✔️ LAN & Roaming Laptops |
User Management | | ✔️ |
Desktop/Laptop Management | | ✔️ |
Server Management | | ✔️ |
Mobile Device Management | | ✔️ |
Email Service Management (Office 365 or Google Apps, service charged separately) | | ✔️ |
Server Backups – Local | | ✔️ |
Server Backups – Cloud-based | | ✔️ |
Windows security updates automatically applied and verified | | ✔️ |
3rd party security updates automatically applied and verified (Java, Adobe Flash, Adobe Reader, Chrome, etc.) | | ✔️ |
Virus/malware/ransomware protection and remediation | | ✔️ |
Remote monitoring of all of your equipment to make sure it is running properly | | ✔️ |
Secure remote access to your computers for you and your employees (as desired) | | ✔️ |
“Least privilege” security policies | | ✔️ |
PCI/HIPAA/FINRA compliance policies | | ✔️ |
Asset Management / Budgeting worksheets | | ✔️ |
efaxing | | ✔️ |
Domain Name/DNS Management & Monitoring | | ✔️ |
WordPress website hosting, security updates & monitoring | | ✔️ |
Unlimited Voice over IP telephone service (charged per “line” instead of per device) | Optional Add-On | Optional Add-On |
“Cloud” hosted servers available in our Fort Wayne Data Center | Optional Add-On | Optional Add-On |